Contact
Contact Jelly Force: Pick the Right Line First Time
Quick answer
For orders, tracking, changes and refunds, call +1 (302) 200-3480 with your order ID ready. The sales email is [email protected]. This website's inbox, [email protected], is read Mon-Fri 9:00am-5:00pm ET and handles page errors only. The label prints a separate distributor number in Pinellas Park, Florida, which cannot see your order.
Which Jelly Force contact handles which question?
Match your question to a row, then use that channel. Most delays happen when a message lands somewhere that cannot see an order.
Money and orders go to the order desk. Website matters go to the site inbox. The label's own contact is a third route again.
| Channel | Contact | Best for | Not for |
|---|---|---|---|
| Order desk | +1 (302) 200-3480 | Orders, tracking, changes, refunds | Medical questions |
| Sales email | [email protected] | Product and order questions in writing | Page errors on this website |
| Website inbox | [email protected] Mon-Fri 9:00am-5:00pm ET | Page errors, typos, privacy, press | Anything needing your order record |
| Label distributor | Info Wealth CO Pinellas Park, FL 33781 888-338-0317 | The bottle as printed | Orders placed through this website |
| Returns address | 1700 Broadway, Floor 28, New York, NY 10019, USA | Bottles going back under the guarantee | Letters, or an unannounced visit |
| Office address | 232 Madison Avenue, Suite 1200, New York, NY 10016, USA | Formal correspondence | Returns of any kind |
Why does the label print a different number?
Because a supplement label has to name the company that distributes the product. That line reads Info Wealth CO, Pinellas Park, FL 33781, 888-338-0317 (as printed on the label).
It is a legal requirement about the bottle, not a customer service line for this website. The two numbers belong to different companies.
| Number | Whose line it is | Can it see your order? |
|---|---|---|
| +1 (302) 200-3480 | The order desk from the sales page | Yes |
| 888-338-0317 | The distributor named on the label | No |
What should you have ready before calling?
Five things, and having them to hand turns a long call into a short one. Write them down before you dial rather than hunting mid-call.
- Your order ID from the confirmation email
- The name and email used at checkout
- The delivery date and the pack size ordered
- The lot line printed on the bottle, currently JEL-26/GO-2643
- A tracking number, if the parcel is already on its way back
How does a Jelly Force refund request move?
In five steps, and the order they happen in matters. A parcel posted before the call is harder to trace to your claim.
Call inside the window
The guarantee runs 60 days from purchase, unless the sales page prints a longer window. Call before it closes, even if the bottles go back later.
Quote the order ID
The desk finds the order and tells you how to return the bottles.
Pack every bottle
Used, part used or sealed, include them all with your paperwork.
Write the details inside
Include full name, email, and order ID on a slip in the box, so the parcel can be matched to the claim.
Post with tracking
buyer pays return shipping; use tracking. Send it to 1700 Broadway, Floor 28, New York, NY 10019, USA and keep the receipt.
After the returned bottles are credited, the stated refund timing is 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card. The refund policy page sets out the detail.
What can this website's inbox not do?
It cannot touch an order. [email protected] reaches the people who write and maintain these pages, and nothing more.
It is read Mon-Fri 9:00am-5:00pm ET. Outside those hours a message waits, which is another reason a refund question belongs on the phone.
Pros
- Corrects a wrong fact on any page here
- Answers questions about privacy, terms and the disclaimer
- Handles press and permission requests
- Takes notes on a bottle that arrived damaged
Cons
- Cannot look up an order or a tracking number
- Cannot start, chase or pay a refund
- Cannot change a shipping address
- Cannot advise on your medicines or symptoms
Which Jelly Force address should you write to?
Two addresses are published and they do different jobs. Sending a return to the wrong one is the most expensive mistake on this page.
Returns go here
1700 Broadway, Floor 28, New York, NY 10019, USA. Bottles under the guarantee, with your details inside and tracking on the parcel.
Read more →Formal letters go here
232 Madison Avenue, Suite 1200, New York, NY 10016, USA. Correspondence only. No returns are processed at this address.
Read more →The label's own address
Info Wealth CO, Pinellas Park, FL 33781, 888-338-0317 (as printed on the label). Printed on the bottle as the distributor. Not a returns address either.
Read more →No walk-in hours are published for any of the three. Treat them all as postal addresses.
How fast should you expect an answer?
Honestly, nobody has published a target. No response time is stated for the order desk, the sales email or the website inbox.
What is published is the refund timing and the guarantee window, so plan around those rather than around a promised reply.
| What you want | Where to start | Published timing |
|---|---|---|
| Order status or tracking | +1 (302) 200-3480 | Not published; tracking arrives in the order email |
| A refund | +1 (302) 200-3480, then post the bottles | 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card |
| A page correction | [email protected] | Read Mon-Fri 9:00am-5:00pm ET |
| Shipping questions | +1 (302) 200-3480 | Ships from the US unless the sales page says otherwise. Tracking arrives in the order email. Shipping cost and delivery time: not published. |
The shipping page covers what is known about delivery. Where a figure is missing there, it is missing here too.
Who should you ask about medicines and side effects?
A clinician, every time. No contact on this page is qualified to advise you, and none will try.
That matters with this blend. The blend is small but busy: green tea extract has been linked to rare liver injury, ashwagandha may interact with thyroid medicine and has its own rare liver reports, and L-arginine touches blood flow. Erection problems can signal heart disease or diabetes, so see a doctor rather than self-treating. Talk to a doctor before the first gummy if you take any medicine.
Stop taking the gummies and see a doctor if you feel unwell. The label says the same thing in its own words, and it is the instruction worth following first.
Contacting Jelly Force: quick answers
What is the fastest way to start a refund?
Call +1 (302) 200-3480 with your order ID. Refunds begin on that line because it holds the order record. Then mail the bottles to the returns address using a tracked service.
Can I email this website about my order?
You can write, but [email protected] cannot see orders, so the reply will send you to +1 (302) 200-3480. Calling the order desk first saves a day or two.
Should I use the phone number printed on the bottle?
Only for questions about the printed bottle. The label's line, 888-338-0317, belongs to the distributor in Pinellas Park. It has no view of a purchase made through this site.
Which address do returns go to?
1700 Broadway, Floor 28, New York, NY 10019, USA. Include full name, email, and order ID in the parcel. The New York office address is not a returns address and a parcel sent there may not be processed.
How long does a refund take once the bottles arrive?
The stated timing is 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card. Allow a couple of weeks from the day your tracking shows delivery, and keep the tracking number until the money lands.
Can I visit either New York address in person?
No walk-in hours are published for the office or the returns address, so do not plan a visit. Everything is handled by phone, email and post.
Can the order desk stop an order that has not shipped?
Call +1 (302) 200-3480 quickly with your order ID and ask. Whether an order can still be pulled depends on how far it has moved, and no cutoff time is published.
Who answers questions about mixing the gummies with my medicine?
Your doctor or pharmacist. Neither the order desk nor this website can give medical advice. A photograph of the label on your phone is enough for that conversation.
Ready when you are
Order Jelly Force from the authorized outlet
Packs of 1, 2, 3 or 6 bottles, 30 gummies each, priced on the secure order page. Every order has a 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
Keep reading
Jelly Force Refund Policy
The published Jelly Force refund terms, the return address, the timing, and the questions the terms leave open.
Read →BuyingJelly Force Shipping
What is published about Jelly Force delivery, how tracking reaches you, and what to do when a parcel goes quiet.
Read →CompanyAbout Gojellyforce
Who runs this Jelly Force handbook, how it earns money, where every fact comes from, and the rules each page has to follow.
Read →